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FAQ
FREQUENTLY ASKED QUESTIONS
Quick and comprehensive answers to the most common questions about the custom services and products we offer.
APPROVED COMMISSION SUBJECTS
Suto is a fan art based artist. This means that only fan art can be commissioned.
Examples: Anime, Marvel, Disney, Zelda, etc.
COMMISSION PROCESS
Begin by placing a custom order via the form found here. Once your invoice is paid in full, Suto will send you a completion date estimate. Shortly before your project is started. Suto will contact you again to confirm that you approve of the design concept. Upon completion of the art, you will receive a third email detailing shipping and tracking information.
RETURNS + REFUND POLICY
All sales are final without question. No refunds are given once a purchase is completed.
WHEN CAN I EXPECT MY CUSTOM ORDER?
Orders are determined by how soon your invoice was accepted after Suto’s commissions reopen. Generally wait times never surpass 3 months but ETA’s are established during the invoice process. If you need a Rush Order for holidays, birthdays, etc. you can opt in to push your order to the front of the waiting list when initially submitting your invoice. Rush Orders are an additional $500 charge due at invoice payment.
WHEN CAN I EXPECT MY SHOP ITEMS?
If you have purchased one of the limited monthly print drops in the shop, your order will be accounted for and shipped at the beginning of the following month. Because each print drop is only available for one month, each drop will be bulk shipped at the beginning of the following month (example: if you purchase Jan 4th your order will be shipped the first week of Feb.)