SUTO CUSTOMS TERMS OF SERVICE

Last Revision: 09/29/2021

Legal Terms

RETURNS / DAMAGED PRODUCT:
No returns allowed on any FINAL SALE items or COMMISSIONS.
If a product is damaged due to method of shipment, all orders are covered with BASE insurance via the shipment provider. If there is a need to re-create the custom artwork, this can be arranged via email communication within 7 days of the order being delivered. Suto Customs is not obligated to cover the costs, though exceptions are possible depending on the project.

ORDER CANCELLATION:
Payment is for a secured placement in the artist’s schedule. Suto Customs is booked 4-12 months out. If there is a need for cancellation, the buyer is responsible for paying the invoice fees and 30% of the total cost of the completed invoice. 

PLEASE BE ADVISED: If you cancel your order or refund without contacting support or the artist directly, all art and refunds are VOID. This means if you decide to contact your credit card company or dispute orders on your own, we will automatically mark your orders as void, and you will no longer be eligible for a refund or any sort of compensation.


TOS AND CONDITIONS FOR SUPPLY OF SERVICES:

Placing an order and its acceptance.
Please follow Suto Customs’ website prompts to place an order. You may only submit an order using the method set out on the website. Each order is an offer from you to pay for the services specified in the order submitted.

Acknowledging receipt of your order.
After you place your order, you will receive an email from us acknowledging that we have received it, as well as an invoice to pay for services. Once your order is accepted, which will be specified in receipt form, any payment programs or agreement to pay partially will also be discussed via email or direct contact. This is an agreement between the buyer and artist in which if this agreement is not met, all orders are void upon failed receipt. Please check the order carefully before submission and confirmation. You are responsible for ensuring that your order information is complete and accurate.

Accepting your order.
Our acceptance of your order takes place when we send an email for your confirmation of these terms, following the completed payment of your invoice. After this email has been sent, a contract will commence on the same date and time between you, the buyer, and Suto Customs. At this point, you will be given an art ETA or order ETA for the services that were confirmed in the order confirmation invoice. Suto Customs takes pride in finishing orders at their convenience. Suto is a celebrity artist and each piece she creates is custom fit/painted and created upon request. Please be certain that you are comfortable with the provided ETA timeframe before securing your order with Suto Customs.


SHIPPING TOS:

Shipping Terms: All paintings/merchandise are shipped F.O.B origin, freight collect. This means the customer is responsible for payment of initial and final freight charges (if there are any overages). Customer assumes ownership once the items have been delivered to carrier warehouse/storefront or picked up by carrier. Suto Customs reserves the right to choose which shipping carrier is used.

Shipping from: Long Beach CA, 90809

If you have any further inquiries or questions, please email support@sutocustoms.com

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